A New Era of Protection With Monitoring Centers

June 1, 2026

There’s a certain peace of mind that comes with knowing your home or business is protected by a range of security measures like Burglar Alarms, Fire and Smoke Detectors, and Security Cameras. That confidence grows when you know those systems are being surveilled 24/7 by trained professionals. These monitoring center professionals are ready to assess a situation and take action the moment something seems off.

What Makes Per Mar’s Monitoring Center Special?

At Per Mar, our award-winning, Five Diamond Certified Monitoring Center serves as the critical link between your security systems and emergency response. No matter the situation or time of day, we’re here and ready—24 hours a day, 7 days a week.

While it’s important to understand how Alarm Monitoring adds an extra layer of protection, it’s just as valuable to take a closer look behind the scenes. When it comes to protecting what matters most, knowing how that protection works, and who’s behind it, makes all the difference.

Per Mar provides Alarm Monitoring for a wide range of security systems, including:

How Are Your Alarms Monitored?

Where Does Human Intelligence Come In?

Our monitoring service is powered entirely by highly trained human Monitoring Agents. With Per Mar’s Alarm Monitoring, a real person is always watching, ready to respond when an alarm is triggered. This immediate, human-led response provides unparalleled peace of mind and elevates the level of protection for your business and home security.

Per Mar’s Live Video Monitoring takes this a step further by combining human intelligence with advanced surveillance technology. This integration allows us to proactively detect and deter potential threats before they escalate.

What Is the Training Process for a Monitoring Agent?

Per Mar Monitoring Center Agents undergo a rigorous and structured training program designed to prepare them for any situation. As part of this process, agents work through a comprehensive interactive training guide that walks them through alarm handling scenarios such as low battery signals, burglar alarms, gas leaks, late closings or openings, failure to communicate, sensor issues, tamper alarms, and more.

This program ensures our agents are equipped to respond quickly and confidently the moment an alarm is triggered. Because of the depth of the training process and our commitment to excellence, Per Mar’s Monitoring Center has earned several prestigious industry designations, including:

UL Listed: Our Monitoring Center meets strict safety and performance standards set by Underwriters Laboratories (UL), one of the most trusted names in security testing.
Five Diamond Certified: Received from The Monitoring Association, this designation means that we have demonstrated an exceptionally high degree of responsibility to our local community and our customers through the investment of time, money, and commitment to quality operator training.
FM Approved: This means our Monitoring Center has been independently tested and certified by FM Approvals to meet some of the most rigorous standards for property loss prevention.

How Is AI Technology Trained for Live Video Monitoring?

The AI-powered Security Camera technology behind Per Mar’s Live Video Monitoring system is designed to deliver precise, around-the-clock protection. Through advanced training processes, the system learns to interpret context of what it captures, triggering alarms and audio deterrents only during legitimate security breach events. This eliminates false alarms caused by shadows, rain, or bugs flying on the camera lens.

The Live Video Monitoring AI is trained using a combination of data learning, behavioral analysis, and object detection. The system is fed extensive datasets of labeled images and video footage, allowing it to recognize and differentiate between objects such as people, vehicles, and fences. Over time, the AI learns patterns in the data to identify potential threats and respond according to Per Mar Dispatch Procedures.

By understanding typical scenes such as empty parking lots, trees, shifting shadows, insects, and weather, the system can detect event anomalies. Whether someone is climbing a fence, tampering with doors, or loitering, Per Mar’s Live Video Monitoring AI can recognize suspicious behavior and respond with a level of urgency and accuracy.

What Are Per Mar’s Dispatch Procedures?

When an alarm is triggered, our highly trained Monitoring Agents respond immediately, working to determine the nature of the alert by contacting individuals on your customized call list. If an emergency is confirmed, or if we’re unable to reach a designated contact, our team quickly dispatches the appropriate authorities.

Below, you can see a step-by-step guide for what happens from the second a Live Video Monitoring alarm is received by a monitoring agent. Each security system has its own dispatch procedure. To read through each system’s procedure, please see both our Residential Dispatch Procedures and Commercial Dispatch Procedures.

Assess Alarm: Upon receiving an alarm, a Monitoring Center Agent assesses the situation via video feed.
Identify & Respond Appropriately:
- If an individual is on the property, but not a threat: A Monitoring Center Agent will use audio deterrence and notify the customer. If the subject does not leave, the agent will contact the authorities.
- Threat/safety hazard: Emergency services are contacted.
- Suspicious activity: The activity will be documented, and the agent’s response will escalate if needed.
- Non-event: A Monitoring Center Agent will document the reason for the false alarm (technical issues, etc.).
Customer Contact (if applicable):
- An agent will attempt to reach the customer and secondary contact.
- Attempts to reach the designated contacts through calls and voicemails will be documented.
Completion: Dispatch is complete after reaching the customer, leaving a voicemail, or exhausting the call list once.
Service Ticket: A Monitoring Center Agents will create a service ticket if the customer is unaware why the alarm sounded.

A New Age of Smarter Protection

With a closer look at the systems that power your protection, it’s clear how much expertise goes into safeguarding your home and business. From the advanced AI training behind Per Mar’s Live Video Monitoring technology to the preparation of our Monitoring Agents and dispatch procedures, every layer is designed for accuracy and reliability.

The new era of security is here with Per Mar’s Monitoring Center, delivering 24/7 coverage, reliable protection against evolving and complex security threats, and the convenience of having a trusted expert handle it for you.