Commercial Dispatch

Commercial Dispatch Procedures

  1. AC Power Failure Dispatch Instructions
    1. Call site.
    2. If no answer, notify responder on call list.
    3. If signal resets at any time, the customer will not be notified.
  2. Burglar Alarms Dispatch Instructions
    *UNLESS LOCAL MUNCIPALITY HAS A DIFFERNET ORDINANCE IN PLACE
    1. Call site for authorized password. (If no site phone number is listed, a call will be placed to the first responder on your call list.)
    2. If cancel is received within two minutes of the burglar alarm we will not continue.
    3. If no answer, or invalid password is given on site, we will place a second phone call to the first responder on your call list. We recommend a cell phone number that will be answered if the business is closed. (If no site phone number is listed, a call will be placed to the second responder on your call list.)
    4. If no answer or by your request, we will dispatch the police department. Please note when the second number is called, we would only be asking if you know of any reason why the police should not be dispatched due to a potential false alarm.
    5. If police are dispatched because we were unable to reach the first responder on your call list, we will continue trying to notify the remaining responders.
    6. Call police back with responder’s name/ETA/car description.
  3. Communication Failure Dispatch Instructions
    1. If restore is received, customer will not be contacted.
    2. Call site.
    3. If no answer, notify responder on call list.
    4. If customer is unaware of why alarm went off, make up a service ticket.
    5. If unable to reach anyone at the site or on the call list after multiple attempts within a 24 hour period, a service ticket will be generated for your local branch office to notify you.
  4. Fire Alarms Dispatch Instructions
    1. Dispatch fire department immediately.
    2. Call site.
    3. If customer advises of a false alarm and gives an authorized password, the fire department will be cancelled.
    4. If no answer at site, notify responder on call list.
    5. Re-notify fire department of responder’s name/ETA/car description.
    6. Make sure all zones are reset.
  5. Gas Alarm Dispatch Instructions
    1. Call Site.
    2. At customer’s request, if there is no answer, or if invalid password is given, dispatch fire department.
    3. Notify responder on call list.
    4. Re-notify fire department of responder’s name/ETA/car description.
    5. Make sure all zones are reset.
  6. Carbon Monoxide Dispatch Instructions
    1. Call Site.
    2. At customer’s request, if there is no answer, or if invalid password is given, dispatch fire department.
    3. Notify responder on call list.
    4. Re-notify fire department of responder’s name/ETA/car description.
    5. Make sure all zones are reset.
  7. Hold-Up Alarms Dispatch Instructions
    1. Dispatch police immediately.
    2. Wait 15 minutes.
    3. Call police back to find out status of alarm.
    4. Only call the site if alarm has not restored.
  8. Irregular or Early Open Dispatch Instructions
    1. If a closing is received immediately after, no action will be taken.
    2. Call site.
    3. With password verification, enter new opening time.
    4. If no answer, notify responder on call list.
    5. If unable to reach anyone, dispatch police.
  9. Late To Close Dispatch Instructions
    1. Call site.
    2. With password verification, enter new closing time.
    3. If no answer, notify responder on call list.
    4. Continue to try site and call list every 30 minutes until someone is notified.
  10. Low Battery Dispatch Instructions
    1. If restore is received, customer will not be contacted.
    2. Call site.
    3. If no answer, notify responder on call list.
    4. If restore is received, customer will not be notified, resolve alarm.
  11. Medical Alert Dispatch Instructions
    1. Call site.
    2. If no answer, notify responder on call list.
    3. Dispatch authorities.
    4. Continue to try all responders every 30 minutes until someone is reached.
  12. Panic Alarms Dispatch Instructions
    1. Dispatch police immediately.
    2. Wait 15 minutes.
    3. Call police back to find out status of alarm.
    4. Only call the site if alarm has not restored.
  13. Supervisory Dispatch Instructions
    1. If restore is received, customer will not be contacted.
    2. Call site.
    3. Notify customer of alarm received.
    4. If no answer, notify responder on call list.
    5. Continue to try all responders on call list every 30 minutes until someone is notified.
  14. Tamper Alarm Dispatch Instructions
    1. If restore is received, customer will not be contacted.
    2. Call site.
    3. Notify customer of alarm received.
    4. If no answer, notify responder on call list.
    5. Continue to try all responders on call list every 30 minutes until someone is notified.
    6. If customer is unaware of why alarm went off, make up service.
  15. Trouble Alarms Dispatch Instructions
    1. If restore is received, customer will not be contacted.
    2. Call site.
    3. If no answer, notify responder on call list.
    4. Continue to try site and call list every 30 minutes until someone is reached.
    5. If customer is unaware of why trouble alarm went off, make up service.