Preventing Retail Theft During the Holiday Shopping Season

Nov 01, 2018

Retail Shopping Theft

With an influx of shoppers out and about during the holiday season comes an influx of retail theft. This theft can happen at small mom-and-pops, the large box retails and everywhere in between. Don’t let losses trump your record-breaking sales; follow these tips for a theft-free holiday shopping season at your store.

Be Proactive About Employee Theft

Preventing and handling employee theft is tricky, but the odds are that if theft is happening in your store, an employee is involved. According to the latest retail theft survey by Hayes International, employee theft rivals theft by shoplifting. Keeping a close eye on all transactions is as imperative as meticulous bookkeeping. Other things to look out for in a retail setting include:

  • Coupon fraud - using counterfeit coupons
  • Sweethearting - when the cashier and the shopper are working together and the bill is suspiciously lower than what it should be (either because some items weren’t scanned or less expensive items were scanned instead)
  • Building a bank - if an item costs $9.99 and the customer doesn’t wait around for their change, the cashier might void the transaction and pocket the $10
  • Refund fraud - this occurs when a sales associate refunds an item without first purchasing it, and puts the refund on a gift card

Train Employees on How to Spot Shoplifters

The good news is that the majority of employees can be viewed as allies and you want them to be properly trained on how to spot theft. First, watch your self checkout registers closely, don’t assume alarms are false and educate yourself and staff on crime rings - rarely do thieves work alone. Then, be on the lookout for the following behaviors:

  • A shopper coming in and out of your store frequently within the same day (usually without having made any purchases)
  • Groups entering your dressing room together
  • Shoppers who avoid eye contact and/or appear to be the watchdog (e.g. they aren’t really there to shop)
  • Shoppers wearing bulky clothing, carrying large handbags or strollers
  • Nervous behavior
  • Distracting your sales staff

Use Preventative Measures

In addition to training your employees, below are a few strategies that can be implemented to thwart theft in your retail location:

  • Greet every customer as they enter your shop
  • Beef up your staff to increase levels of personal attention and cover more real estate in your store
  • Keep your store well lit and well organized
  • Keep high value or high in demand items in plain view
  • Create a shoplifting policy and post it visibly, especially in dressing rooms
  • Lock dressing rooms so that your shoppers are forced to interact with your staff
  • Install security cameras
  • Use security guards
  • Use national information sharing efforts like LERPnet and subscribe to RILA
  • Form alliances with your local law enforcement
  • Talk to your neighbors - implement a retail version of a “neighborhood watch” program


While retail theft may seem inevitable, there are countless things you can do to prevent it from happening in the first place. Partnering with a trusted security company is one of them! Don’t hesitate to contact us when the time is right.





Loading Conversation
Back to Blogs

Category List


Tag List

Home Safety Tips (1)
Fireworks Safety (1)
Driving Safe (1)
Investigative Services (1)
Poison Prevention (1)
Window Security (1)
Remote Access (2)
Earth Day (3)
4th of July (1)
Pet Owners (2)
Careers (1)
After School Safety Tips (1)
Security Cameras (4)
Flood Monitoring (1)
Home Security Trends (1)
Home Security Systems (6)
Case Study (1)
Business Security Tips (1)
Monitored Security Systems (1)
Workplace Safety (1)
Home Automation (1)
Monitored Smoke Alarms (1)
Safety Tips for Moving (1)
Summer Intern (1)
Video Surveillance (1)
Pet Safety Tips (2)
Power Outages (1)
Social Engineering (1)
Property Managers (1)
Halloween Safety (1)
Video Doorbell (1)
Business Fire Safety Tips (1)
Fire Alarms (1)
Cyber Crime (1)
Senior Care (1)
Business Security (6)
Monitored CO Detectors (1)
Fire Escape Plan (2)
Travel Safety Tips (1)
Business Security Systems (1)
Spring Cleaning Tips (1)
Socia Media (1)
Black Friday Shopping Safety Tips (1)
Energy Saving Tips Home (1)
Monitoring Center (1)
Saving Energy (1)
Fire Inspections (1)
Protecting Your Business (1)
Security Officer Services (1)
Video Surveillance System (1)
burglar and fire alarms (1)
Baby Safety Month (1)
Staying Safe On Campus (1)
Senior Citizen Safety (1)
Event Security (1)
IA (1)
Prevent Retail Theft (1)
School Safety Tips (1)
Home Security (4)
Energy Saving Tips Business (1)
Vacation Security (1)
Flu Prevention (1)
Fire Safety (7)
access control (2)
Mobile Patrol (1)
College Campus Safety (2)
Real Estate Safety Tips (1)
Restaurant Safety Tips (1)
Shopping Online (1)
summer jobs (1)
Doorbell Camera (1)
Campus Fire Safety (1)
Per Mar Security (1)
Summer Vacation Tips (1)
Medical Alert Devices (1)
Child Safety (1)
Personal Safety (3)
Home Security for Seniors (1)
Travel Safety (2)
Burglary Prevention (3)
DIY Security System (1)
Door Security (1)
Video Verification (1)
Monitored Fire Alarms (1)
Food Safety Tips (1)
Door-to-Door Scam (1)
Home Safety (3)
Business Safety (1)
Holiday Shopping (1)
Marina Safety (1)
Online Security (1)
Vice President/Controller and Lori Ryden (1)
Business Security Trends (1)
Background Checks (2)
Cyber Monday Shopping (1)
Emergency Contact List (2)
Fire Safety Tips (3)
Smart Home Automation (2)
Marketing Intern (1)
Small Businesses (1)
Employee Safety (1)
Prevent Burglars (1)
Building Security (1)
Security Systems (1)
Home Security Cameras (1)
Event Services (2)
Environmental Monitoring (4)
Realtor Safety Month (1)
New Year's Safety (1)
Robbery Prevention (1)
Carbon Monoxide Detectors (1)
Kids Safety Tips (1)
Security (1)
Neighborhood Watch (1)
Home Safety During Winter (1)
Pre-Employment Screening (2)
Traveling for the Holidays (1)
Boat Safety (1)
Winter Home Fires (1)
Per Mar Careers (1)
Customer Sevice Tips (1)
Part Time Employment (1)
Bath Safety (1)
Total Connect (2)
Daylight Saving Time (1)
Children Safety Tips (1)
Prevent Security Cameras From Being Hacked (1)
alarm monitoring (1)
LifeCall Medical Alert (1)

Archive