Alarming Truths:
Everyday the Central Station at Per Mar Security Services help to save the lives and property for our customers. Per Mar’s Central Station is UL listed and is also a member of Central Station Alarm Association (CSAA) who sets Central Station standards across the country.
Our Central Station dispatchers are some of the best in the industry, as they are recognized by CSAA for their Five Diamond Certification.
Here are a few actual alarms that occurred this past month.
Burglar Alarm:
Wausau, WI, February 22, 2007
We received a burglar alarm signal from a local business at 12:29:59PM. Within 16 seconds the local authorities were dispatched. We received a call back from the local authorities confirming the break-in and they had taken a subject into custody.
Medical Alert:
Marshfield, WI, February 7, 2007
A medical alert was sent by one of our customers at 6:55:45AM. The local Fire Department was notified in 15 seconds of the alert. The local Fire Department called back and advised that they were transporting the person to the hospital.
Fire Alarm:
Cedar Rapids, IA, February 26, 2007
We received a fire alarm signal from a residence at 21:46:12PM. Our dispatcher was in contact with the site within 15 seconds. The customer advised this was an actual fire in their basement, we then notified the local Fire Department.
Tax Related Phishing Scams
Hartland, Wisconsin: Scammers impersonating the IRS are sending out phishing e-mails informing taxpayers they have been selected for an “e-audit” and requesting Social Security numbers and other personal data, according to an online warning issued by a consumer advocate.
There is no such thing as an e-audit and the IRS does not use e-mail to initiate contact with taxpayers about issues related to their accounts. If a taxpayer has any doubt whether a contact from the IRS is authentic, the taxpayer should call 1-800-829-1040 to confirm it.
This scam is similar to another scam that tells taxpayers they have a refund coming and requests personal information. Tax-related phishing scams are popular with identity thieves since everyone pays taxes.
The Hartland Police Department is warning citizens of this scam so you don’t become a victim.
Please click on the following link for complete details:
http://www.citizenobserver.com/alert_crime.jsp?id=534826
Per Mar Security Services Customer Care Department Is Here For You
In February 2005, Per Mar Security Services opened a centralized Customer Care Department. This department is focused on assisting customers and resolving a variety of concerns from passcode changes to billing questions. Each month we assist thousands of our customers with security needs. Last month alone, we assisted 11,595 customers with changes, enhancements, and new services on their accounts.
You can reach a Customer Care Representative, Monday through Friday from 7:30am to 5:30pm at 1.866.441.7487 or by email at pmccsr@permarsecurity.com.
We look forward to speaking with you soon!
Going the Extra Mile - A Letter From a Satisfied Customer
I want to share with you an incident that truly confirmed the excellence within the security department at your company. Yesterday evening I had the misfortune of locking my keys in my car, in the ignition with the car running. I was hysterical. It would have been over $200 for a locksmith to come out. Your security officer arrived and assisted me in getting the door open. He had a great deal of patience, and he really displayed compassion in assisting me. It was getting dark and I was afraid to be on the street by myself. The officer did not give up or leave me until he was assured that I was o.k. I know that opening a door was not in the officer’s job description. He could have easily told me to call pop-a-lock or a locksmith and went on his way, but he didn't. This is what I'm referring to that exemplifies "over the top" service and an example of an officer who went the extra mile. He was not aware that I was an employee so if this is the excellent service that our guests receive when encountering one of your security officers then I am proud to be affiliated with your establishment!!
Airport Screeners To Get AMBER Alerts
The nation's 43,000 airport security screeners will get notices and photos of abducted children as part of the AMBER Alert network's quest to find missing people. Screeners will be looking to stop abductors from taking children on planes. AMBER alerts are abduction notices sent to authorities and to media outlets, asking for help in locating a missing child. Airports have already begun to receive the bulletins. "This can be tremendously effective," said Ernie Allen, president of the National Center for Missing & Exploited Children, which helps disseminate the alerts. "You're talking about 43,000 TSA officers around the country." TSA screeners check two million people a day at about 450 commercial airports around the USA. "The goal is to get that [alert] to TSA officers within minutes," said Gale Rossides, a TSA associate administrator. Screeners "meet so many children every day, they may actually notice something that's out of character with a child." The TSA effort is the first time AMBER Alerts will go directly to airports, Allen said.
Source: www.usatoday.com
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